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Welcome to The Swan Practice

Joining with Verney Close Surgery

We would like to make you aware of some temporary changes to our service during the period from Wednesday 5th to Tuesday 11th October, due to the necessary changes to our IT system.

Please be assured that the surgeries will maintain our usual opening hours and our telephone lines will not be affected. Patients with urgent problems will be dealt with as usual.

Appointment Bookings

From 12.00pm on Friday 7th October until 8.00am on Monday 10th October our appointment booking system will not be available and so we will not be able to take bookings for advanced routine appointments during this period.

From Thursday 6th October text appointment reminder service will be temporarily suspended until around 14th October

Online Services – Patient Access

This service will be temporarily suspended from Wednesday 5th to Tuesday 11th October. Please ensure that you have enough medication over this period.

We apologise for any inconvenience and thank you for your understanding

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

 

Patient Online - Beacon Practice

The Swan Practice has been selected by NHS England to be "beacon site" for NHS online services. Our enthusiasm and approach to this new facility has meant that we have had a high uptake by our patients. More than 50% of our adult population are now registered with Patient Access and enjoying the benefits of accessing both their information and the practice services online.

NHS England recently made a film about our online test results arrangement to encourage other practices in the country to offer something similar. The film has been published on NHS Choices and You Tube website.

 

Friends and Family Test

We would like your feedback on the care or treatment we give you any time you visit your GP or have contact with the practice. There are 3 ways you can do this, it doesn't take long:.

  • If we have your mobile phone number you will receive a text.
  • There are paper questionnaires and a secure box in the reception
  • Answer the 2-questions from the link on the right-hand side of this page.
  • You can say what you want without giving your name and we will use the information to plan improvements to our services. 

 

 The Swan Practice

 

Our Facebook page is maintained by Dr Rebecca Pryse and provides details on current events, campaigns and health news from a doctor's perspective.

      

 

For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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