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Appointment System
The Practice has adopted a system to ensure that patients
can be seen within 24/48 hours. This means that the majority
of routine appointments are booked on the day. There is
still the facility to pre-book a number of appointments. For
urgent appointment requests, the receptionist will ask for
some details and an appointment to be seen that day will be
made as appropriate. This may be with a doctor other than
your own. Sometimes, due to holidays or other commitments, a
routine appointment with your own doctor may not always be
available within the desired time.
Routine Appointments
We have a mixture of "on the day” appointments in the
morning and "pre-booked" appointments in the afternoon We
will attempt to book your appointment with the doctor of
your choice but if they are not available you will be
offered an appointment with another doctor. The receptionist
will try to accommodate your preferred appointment time but
this may not always be possible.
Medical Emergencies
A request for an urgent consultation is a problem that
cannot wait until the next routine appointment. If you feel
your request is a medical emergency then an appointment will
be made with an available doctor. This consultation may be
at either North End or Steeple Claydon surgery.
Telephone Consultations
These appointments can be booked on the day and in
advance. You may request the doctor of your choice,
regardless of which surgery they are at. When making the
appointment the receptionist will request some brief details
and the doctor will call you back.
Cancellations
If you have booked an appointment and then find you
cannot keep it, please let us know as soon as possible.
Doctor's Request
If the doctor requests that you make a follow up
appointment, this should be a pre-booked appointment. Please
make the appointment before you leave the surgery.
Late arrivals
It is important that you arrive for your appointment on
time, as late arrival causes additional waiting time for
others. If you arrive more than ten minutes late you will be
asked to rebook your appointment for another time.
Messages and Information
If you have some medical information which you would like
to inform the doctor about, and you feel you do not need to
see them, please let reception know and the information will
be passed on to the doctor.
Test Results
When a test or investigation is undertaken in the
surgery, you will be told approximately how long it will be
before the result is available. After this time we would ask
you to contact the surgery and a receptionist will inform
you of the result. We are not permitted to give the results
of tests to anyone other than the patient, except by prior
arrangement. Please ring after 10am in the morning. If you
do not understand your result, please ask to make an
appointment to speak to or see your doctor. |
