|
|
 |
 |
 |
complaintsPractice Complaints Procedure We hope you will use this procedure to allow us to look into and, if necessary, put right any problems you have identified or mistakes that have been made. Our practice procedure is not able to deal with questions of legal liability or compensation. If you use this procedure it will not affect your right to complain to the Patient Liaison Service (PALS) at Buckinghamshire Primary Care Trust (PCT) if you so wish. The appropriate contact address for the PCT can be found at the bottom of this page. Please note that we have to respect our duty of confidentiality to patients and a patient's consent will be necessary if a complaint is not made by that patient in person. We think it is important to deal with complaints swiftly so you will normally receive a letter detailing the action being taken within 7 working days. This will be followed by a letter giving details of the investigation, the findings and the outcomes, together with any changes in procedure resulting from this investigation. Occasionally, if we have to make a lot of enquiries it might take some time, but we will keep you informed. Should you wish to make an appointment to discuss the matter further you should call Mrs Debbie Scott on 01296 733300 to arrange a mutually convenient time to meet. You are entitled to bring a friend or relative to the meeting. We will try to address your concerns fully, provide you with an explanation and discuss any action that may be needed. We hope that, at the end of the meeting, you will feel satisfied that we have dealt with the matter thoroughly. However, if this is not possible and you wish to continue with your complaint, we will direct you to the appropriate authorities who will be able to help you.
Patient Liaison
Services (PALS) Telephone number:
0800 3890018
|
||
|
© 2007 North End Surgery & Steeple Claydon Surgery Design by Internet-GP |
||